Terms of service
Alpha Fencing & Metals
Last updated: 29 August 2026
These Terms of Service apply to your use of the Alpha Fencing & Metals website and to purchases made through our online store.
By using our website or placing an order, you agree to these Terms of Service.
1. About Us
This website is operated by Alpha Fencing & Metals.
We are based in Adelaide, South Australia.
For enquiries, please contact:
Email: sales@alphafencingandmetals.com.au
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, specifications, dimensions, photographs and other information displayed on our website are accurate.
However, minor variations may occur between products and photographs, particularly where products are manufactured from natural or industrial materials.
Product availability may change without notice.
If a product specification is important to your intended application, please contact us before placing an order to confirm the relevant specifications.
3. Prices
Unless otherwise stated, prices displayed on our website are in Australian dollars (AUD).
Prices may include or exclude GST depending on how the price is displayed.
We reserve the right to correct pricing errors, product information errors or other obvious errors on our website.
If an obvious pricing error occurs, we may contact you before processing the order.
4. Orders
When you place an order through our website, you are making an offer to purchase the products selected by you.
An order is subject to product availability and our acceptance of the order.
We may contact you if there is an issue with your order, including product availability, pricing, payment or delivery arrangements.
5. Payment
Payment must be made using the payment methods available at checkout unless otherwise agreed with us.
Orders may not be processed until payment has been successfully received or authorised.
6. Pickup
Where local pickup is offered, pickup arrangements may be confirmed separately.
Customers are responsible for ensuring that their vehicle, trailer or other transport method is suitable for safely carrying the products purchased.
For heavy or bulky products, customers should ensure that the vehicle and loading arrangements are appropriate for the weight and dimensions of the products.
7. Delivery
Delivery availability and charges depend on the product, order quantity, delivery location and transport requirements.
For large, heavy or bulky orders, delivery may need to be arranged separately.
Customers are responsible for providing accurate delivery information and ensuring that suitable and safe access is available at the delivery address.
Delivery timeframes are estimates only and may be affected by circumstances outside our reasonable control.
8. Risk and Delivery
Where applicable, risk in products may pass to the customer in accordance with the applicable delivery or collection arrangements.
Nothing in these Terms limits or excludes any rights or remedies that cannot lawfully be excluded under Australian law.
9. Returns, Refunds and Consumer Guarantees
Our Refund & Returns Policy applies to purchases made through our website.
Nothing in these Terms or our Refund & Returns Policy excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law.
Where a product has a fault, does not match its description or otherwise fails to meet an applicable consumer guarantee, we will provide the remedy required by law.
Change-of-mind returns are subject to our Refund & Returns Policy and may not be available for products that have been specially ordered, custom-made, cut or modified for a customer.
10. Custom and Special Orders
Products that are specially ordered, customised, cut, modified or prepared specifically for a customer may have different cancellation and return conditions.
Where applicable, these conditions will be communicated to the customer before the order is processed.
11. Website Use
You agree not to misuse our website or attempt to:
- Gain unauthorised access to our systems
- Interfere with website operation
- Introduce malicious software
- Use the website for unlawful purposes
- Copy or reproduce website content without permission
12. Intellectual Property
Unless otherwise stated, the content of this website, including text, photographs, graphics, logos and other materials, is owned by or licensed to Alpha Fencing & Metals.
You must not reproduce or use our content for commercial purposes without our permission.
13. Third-Party Services
Our website may contain links to or use services provided by third parties.
We are not responsible for the content, availability or policies of third-party websites or services.
14. Website Availability
We aim to keep our website available and accurate, but we do not guarantee that the website will always be available, uninterrupted or free from errors.
We may modify, suspend or discontinue parts of the website from time to time.
15. Limitation of Liability
To the maximum extent permitted by law, we are not responsible for loss arising from matters outside our reasonable control.
Nothing in these Terms excludes, restricts or modifies any liability or consumer guarantee that cannot lawfully be excluded under Australian law.
16. Changes to These Terms
We may update these Terms of Service from time to time.
The updated version will be published on this website and will apply from the date it is published, subject to applicable law.
17. Governing Law
These Terms are governed by the laws applicable in South Australia and Australia.
18. Contact
If you have any questions regarding these Terms of Service, please contact:
Alpha Fencing & Metals
Adelaide, South Australia
Email: sales@alphafencingandmetals.com.au