Refund policy

Refund & Returns Policy

At Alpha Fencing & Metals, we want our customers to be satisfied with their purchases.

Damaged, Faulty or Incorrect Products

If a product is damaged, faulty, does not match its description, or you have received an incorrect product, please contact us as soon as possible.

Please provide your order details and, where appropriate, photographs or other information showing the issue.

Depending on the circumstances, we may offer a repair, replacement, refund or another appropriate remedy.

Change of Mind

If you change your mind about a purchase, a return or refund may not be available unless otherwise agreed by us.

Products that have been specially ordered, custom-made, cut, modified or otherwise prepared specifically for a customer may not be eligible for return due to change of mind.

Any approved change-of-mind return must be in unused and resalable condition and may be subject to reasonable return freight or handling costs, where permitted by law.

Incorrectly Ordered Products

Customers are responsible for checking product specifications, dimensions, quantities and suitability before placing an order.

If you have ordered the wrong product or quantity, please contact us as soon as possible. We will consider the request in accordance with the circumstances and our applicable terms.

Australian Consumer Law

Nothing in this Refund & Returns Policy excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law.

Where the Australian Consumer Law provides a consumer with a remedy, we will comply with our legal obligations.

Contact Us

For returns, refunds or product issues, please contact:

Alpha Fencing & Metals
Adelaide, South Australia
Email: sales@alphafencingandmetals.com.au