Privacy Policy

Alpha Fencing & Metals

Last updated: 29 August 2026

Alpha Fencing & Metals respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit or use our website, place an order, contact us, or otherwise interact with our business.

1. Information We Collect

Depending on how you interact with us, we may collect information including:

  • Your name
  • Email address
  • Phone number
  • Billing and delivery address
  • Order and transaction details
  • Information you provide when contacting us
  • Information relating to your enquiries or purchases
  • Website usage and technical information, such as IP address, browser type and device information

We only seek to collect information that is reasonably necessary for operating our business and providing our products and services.

2. How We Collect Information

We may collect personal information when you:

  • Create or use an account on our website
  • Place an order
  • Contact us by email, telephone or through our website
  • Subscribe to marketing communications
  • Submit an enquiry or request a quotation
  • Browse or interact with our website

We may also receive certain information automatically through cookies and similar technologies when you use our website.

3. How We Use Your Information

We may use personal information to:

  • Process and fulfil orders
  • Arrange delivery or pickup
  • Process payments
  • Respond to enquiries
  • Provide customer service
  • Provide quotations and product information
  • Communicate with you about your orders
  • Improve our website, products and services
  • Prevent fraud, misuse or security incidents
  • Meet legal, regulatory and accounting requirements
  • Send marketing communications where permitted and where applicable

4. Shopify and Other Service Providers

Our online store is operated using Shopify.

We may use third-party service providers to help us operate our business, including payment providers, delivery and freight providers, email services, website services, analytics providers and other business service providers.

These providers may process personal information on our behalf where necessary to provide their services.

5. Payments

Payments made through our website may be processed by third-party payment providers.

We generally do not have access to your complete payment card details. Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.

6. Cookies and Analytics

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage and improve the customer experience.

Third-party services used on our website may also use cookies or similar technologies.

You can manage certain cookie settings through your browser and, where applicable, through our website's privacy settings.

7. Marketing Communications

If you subscribe to marketing communications from us, we may use your contact details to send information about our products, offers or business updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

8. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to operate our business, including to:

  • Shopify and relevant technology providers
  • Payment processors
  • Freight and delivery providers
  • IT and website service providers
  • Professional advisers
  • Government authorities or law enforcement where required by law

We do not sell personal information to third parties as a business activity.

9. Overseas Disclosure

Some of the service providers we use may operate or store information outside Australia.

As a result, personal information may be processed or stored overseas depending on the services used to operate our website and business.

10. Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Access and Correction

You may contact us to request access to personal information we hold about you or to request correction of information that is inaccurate or incomplete.

We may need to verify your identity before responding to a request.

12. Privacy Complaints

If you believe we have handled your personal information incorrectly, please contact us first so that we can investigate and respond to your concern.

Please contact:

Alpha Fencing & Metals
Adelaide, South Australia
Email: sales@alphafencingandmetals.com.au

We will consider and respond to privacy complaints within a reasonable timeframe.

Where applicable, you may also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will be published on this page.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Alpha Fencing & Metals
Adelaide, South Australia
Email: sales@alphafencingandmetals.com.au